Complaints
Should you have any complaint with regards to this site, please first contact Customer Services in order for this to be internally reviewed.
Should after our internal process has been fully exhausted and you remain unsatisfied as to the outcome, you have a right to escalate this complaint to the Alderney Gambling Control Commission- our independent Alternative Dispute Resolution Body
PLAYER DISPUTE RESOLUTION –
- We have appointed Alderney Gambling Control Commission (AGCC) for Alternative Dispute Resolution (ADR). You have free right of access to the ADR function. AGCC may be contacted in this respect at info@agcc.gg
- You accept that AGCC will not arbitrate on matters already, or that during the arbitration become, subject to court action, or on matters which in AGCC's opinion are more properly referred to the regulator as breaches of regulation.
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AGCC will only arbitrate on a dispute in which You:
- Have previously raised with Us, and documented in writing the substance of dispute.
- promptly make available to AGCC, on request, all records on the subject of dispute and the relevant activity and all relevant correspondence.
- consent to the sharing by Us of Your personal data with AGCC for this purpose.
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agree to be bound by the ruling of AGCC, save that appeal against a ruling may be made to the Executive Director of AGCC but only on the grounds that the dispute has been so seriously mishandled by
AGCC's ADR team as to result in manifest unfairness.
- You accept and agree that AGCC will incur no liability of any sort arising out of or in connection with its role as ADR.